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Features and benefits

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Better patient experience 

We help GPs and consultants get patients to the right location for care with the right information, supporting patient choice and local care pathways. Our service provides a central point of contact for patients to get support as they navigate the health system. 

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Better referral outcomes

Informed by national and local guidance, our approach focuses on referral quality and makes use of all available services for the best possible patient care. We work with GPs, CCGs and hospital teams to develop and embed best practice referral standards. 

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Greater administrative efficiency

Our support centre enables effective referral processing, reducing administration for GPs and their teams. Our local clinical teams ensure referrals are clinically appropriate, complete and correct, preventing potential loss of time and cost. We work with local GPs, healthcare professionals and consultants to define referral quality.

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The Optum difference

Optum® referral services build a foundation for the future through operational excellence and provision of insight to drive system performance. We help evaluate current referral practices and trends to support development of referral quality, care pathways and services.