Head of Customer Services
Verena joined the business in March 2008 as head of customer services. She has responsibility for providing service to Optum clients including the renewal of contracts, implementation of new software services and the ongoing technical support of these services.
Prior to joining Optum she worked in the Volkswagen Group in the delivery of technology solutions to their franchised networks. Roles included responsibility for technical support services, end-user training and delivery of consultancy services over a 14-year period.
Graduating from University College Birmingham, Verena also holds certifications from ITIL and CIPD